Account Information
When you sign up, we collect your name, email address, and organization details. This is necessary to create your account, send invoices, and provide customer support.
Privacy Policy
Last updated: October 24, 2023
Introduction & Scope
At Statusly, we believe your data belongs to you. We built this platform to help indie developers and small teams ship code with confidence, and we treat your information with the same care we apply to our own servers.
This Privacy Policy explains how Statusly collects, uses, and safeguards the personal data you provide when using our cloud hosting and monitoring services. It applies to all users of the Statusly platform, regardless of where they are located.
We are committed to compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you have any questions about this policy, please reach out to our privacy team directly.
Data Collection
What data we collect and why
Payment Details
We use Stripe to process payments. We collect the minimum amount of payment information required to process transactions, including card number, expiry date, and billing address. We do not store your full credit card details on our servers.
Usage & Technical Data
To ensure your services run smoothly, we automatically collect technical data such as server uptime, resource utilization (CPU, RAM), IP addresses, and error logs. This data helps us monitor performance and troubleshoot issues.
Data Usage
How we use your data
Your data powers the Statusly platform and ensures the reliability of your infrastructure.
We use the collected data primarily for:
- Hosting & Deployment: Managing your server instances, containers, and background jobs.
- Monitoring & Alerting: Running uptime checks and sending notifications to keep you informed.
- Security: Detecting and mitigating threats, such as DDoS attacks, and enforcing access controls.
- Customer Support: Assisting you with account issues, billing inquiries, and technical troubleshooting.
- Legal Compliance: Verifying identities, processing refunds, and fulfilling legal obligations.
We never sell your personal data to third parties for marketing purposes.
Third-Party Services
Data sharing with third parties
Cloud Infrastructure
We leverage major cloud providers (AWS, Google Cloud) to host your infrastructure. These providers may process your data to deliver the underlying computing resources. We maintain strict agreements with them to protect your information.
Security & Analytics
We use third-party security tools to scan for vulnerabilities and abuse. We may also use analytics tools to analyze aggregate usage patterns to improve our service, provided no personally identifiable information is included.
Retention
Data retention and deletion
We retain your data only as long as necessary to provide the services you requested and comply with legal requirements.
Account Data: We retain your account information until you delete your account or we terminate your service for cause.
Usage Logs: Technical logs are retained for a minimum of 90 days for debugging and security auditing purposes.
Payment Records: Financial records are retained in accordance with tax laws, typically for 7 years.
Right to Deletion: You may request the deletion of your personal data at any time by contacting us. Upon request, we will delete your account and associated data, though we may retain some information to comply with legal obligations or prevent fraud.
Your Rights
GDPR & CCPA Rights
Right to Access
You have the right to request a copy of the personal data we hold about you. This includes a summary of your services, usage metrics, and contact information.
Right to Erasure
You have the right to request the deletion of your personal data, often referred to as the "right to be forgotten." This applies where your data is no longer necessary for the purposes for which it was collected.
Data Portability
You have the right to receive your data in a structured, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to the processing of your personal data on grounds relating to your particular situation.
Cookies
Cookie Policy Summary
We use cookies and similar tracking technologies to enhance your experience on our website.
Essential Cookies: These are necessary for the website to function correctly, such as authentication and security features.
Analytics Cookies: We use tools like Hotjar to analyze how users interact with our platform. This helps us improve performance and user experience. You can opt out of these cookies via your browser settings.
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protect your privacy
If you have any questions about this Privacy Policy or would like to exercise your data rights, please reach out to our dedicated privacy team.